Refund Policy

All sales are final. We do not offer refunds, credits, or prorations for any subscription fees, including but not limited to:

• Monthly or annual subscription payments
• Partial billing cycles
• Unused subscription time
• Dissatisfaction with the service
• Changes in business circumstances
• Inability to use the service for any reason

By subscribing to our service, you acknowledge and agree that all payments are non-refundable.

2.1 Cancellation & Access

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your access to premium features will be immediately disabled
• No further charges will be made after the current billing period expires
• No refunds will be provided for unused time in your current billing cycle

Cancelling your subscription immediately revokes access to all premium data and features, regardless of time remaining in your billing period. We recommend cancelling close to your renewal date to maximize your paid access.

2.2 Cancellation Timing

To avoid being charged for the next billing cycle, you must cancel your subscription before the renewal date. Cancellations made after a renewal charge has been processed will not result in a refund.

3.1 Trial Terms

If we offer a free trial or promotional period:

• You must cancel before the trial period ends to avoid being charged
• We are not responsible for reminder notifications about trial expiration
• It is your responsibility to track when your trial period ends
• No refunds will be provided if you forget to cancel before the trial expires

3.2 One-Time Offers

Free trials and promotional offers are limited to one per customer. We reserve the right to determine eligibility for promotional offers at our sole discretion.

4.1 Dispute Process

If you believe you have been charged in error, you must contact us within 30 days of the charge. We will investigate legitimate billing errors and, if confirmed, will correct the error and issue a refund for any overcharged amount.

4.2 What Constitutes a Billing Error

Billing errors include:

• Charges to your account that you did not authorize
• Duplicate charges for the same billing period
• Charges in an incorrect amount from what was displayed at checkout
• Charges after you properly cancelled your subscription before renewal

4.3 What Does Not Constitute a Billing Error

The following are not considered billing errors and do not qualify for refunds:

• Forgetting to cancel before a renewal date
• Not using the service during a billing period
• Changing your mind after subscribing
• Finding an alternative service
• Technical difficulties accessing the service
• Dissatisfaction with service features or data accuracy

5.1 Violations

If we terminate your account due to violation of our Terms and Conditions, you will not be entitled to any refund of subscription fees paid.

5.2 Service Discontinuation

In the unlikely event that we discontinue the service entirely, we may, at our sole discretion, provide prorated refunds for prepaid subscription periods. However, we are under no obligation to do so.

If you initiate a chargeback or payment dispute with your financial institution, your account will be immediately suspended pending resolution. If the chargeback is found to be unjustified, your account will be permanently terminated.

Before initiating a chargeback, you must contact us at nathan@proven-saas.com to attempt to resolve any billing concerns. Most issues can be resolved through direct communication.

We do not provide refunds or credits for temporary service interruptions, downtime, technical difficulties, or issues with third-party services we rely upon. While we strive to maintain continuous service availability, we do not guarantee uninterrupted access.

We do not provide refunds based on disagreement with revenue estimates or market data, inaccuracy of information, changes in market conditions, or unsuccessful business outcomes based on our data. All data and insights are for research purposes only.

Notwithstanding the above, we will comply with any refund requirements mandated by applicable consumer protection laws in your jurisdiction. Nothing in this Refund Policy limits or excludes any statutory consumer rights that cannot be waived by agreement.

If you have questions about this Refund Policy or wish to report a billing error, please contact us at:

Email: nathan@proven-saas.com

We will respond to billing inquiries within 2 business days.