Privacy Policy
Effective Date: October 1, 2025
Last Updated: October 1, 2025
This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our service. By accessing or using our service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide when you:
Create an account (email address, name, password)
Update your account profile
Make a payment (billing information processed through third-party payment processors)
Communicate with us (support inquiries, feedback, correspondence)
Participate in surveys or promotions
1.2 Information Collected Automatically
When you access our service, we automatically collect certain information, including:
Usage Data: Pages viewed, features accessed, time spent on the service, search queries, clicks, and interactions
Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution
Log Data: Access times, error logs, referring/exit pages
Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to track activity and store certain information
1.3 Information from Third Parties
We may receive information about you from:
Payment processors regarding transaction completion and payment status
Authentication services if you use social login features
Analytics providers that help us understand service usage
Publicly available sources that we analyze for market research purposes
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Provision
Provide, operate, and maintain our service
Process your transactions and manage your subscription
Create and manage your account
Authenticate your identity and prevent fraud
Provide customer support and respond to your inquiries
2.2 Service Improvement
Understand how users interact with our service
Analyze usage patterns and trends
Develop new features and functionality
Test and improve existing features
Conduct research and analytics
2.3 Communication
Send you service-related notifications and updates
Respond to your comments, questions, and requests
Send administrative information about your account or subscription
Notify you about changes to our terms, policies, or service
2.4 Marketing (With Your Consent)
Send promotional communications about new features, offers, or updates
Display personalized content and advertisements
Conduct surveys and gather feedback
You may opt out of marketing communications at any time by following the unsubscribe instructions in those communications or by contacting us.
2.5 Security and Legal Compliance
Detect, prevent, and address fraud, security issues, and technical problems
Enforce our Terms and Conditions
Comply with legal obligations and respond to lawful requests
Protect our rights, property, and safety, and that of our users and the public
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We engage third-party companies and individuals to perform services on our behalf, including:
Payment processing
Data storage and hosting
Email delivery services
Analytics and usage tracking
Customer support tools
Security and fraud prevention
These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
3.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
Valid legal processes (subpoenas, court orders, search warrants)
Requests from law enforcement or government authorities
Efforts to protect the rights, property, or safety of our company, users, or the public
Detection and prevention of fraud or security issues
3.4 With Your Consent
We may share your information for any other purpose with your explicit consent.
3.5 Aggregated or De-Identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other purposes.
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
Essential Cookies: Required for the service to function properly (authentication, security, preferences)
Analytics Cookies: Help us understand how visitors use our service
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing activity to deliver relevant advertisements
4.2 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can:
Block all cookies
Accept only certain cookies
Delete existing cookies
Set preferences for specific websites
Note that disabling certain cookies may limit your ability to use some features of our service.
4.3 Do Not Track Signals
Our service does not currently respond to "Do Not Track" signals from browsers. You can disable tracking through your browser settings or third-party tools.
5. Data Retention
We retain your information for as long as necessary to:
Provide you with our service
Comply with legal obligations
Resolve disputes and enforce our agreements
Achieve the purposes outlined in this Privacy Policy
When your account is terminated or deleted, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or security purposes.
Specific retention periods:
Account information: Retained while your account is active and for a reasonable period after closure
Transaction records: Retained for 7 years for tax and accounting purposes
Log data: Retained for 12 months for security and analytics purposes
Marketing data: Retained until you withdraw consent or for 3 years of inactivity
6. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:
Encryption of data in transit using SSL/TLS protocols
Encryption of sensitive data at rest
Regular security assessments and vulnerability testing
Access controls and authentication requirements
Employee training on data protection practices
Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
7.1 Access and Portability You have the right to request access to the personal information we hold about you and to receive a copy in a structured, commonly used format.
7.2 Correction You have the right to request correction of inaccurate or incomplete personal information.
7.3 Deletion You have the right to request deletion of your personal information, subject to certain legal exceptions.
7.4 Restriction You have the right to request that we restrict the processing of your personal information in certain circumstances.
7.5 Objection You have the right to object to our processing of your personal information for direct marketing purposes or based on legitimate interests.
7.6 Withdraw Consent Where processing is based on your consent, you have the right to withdraw that consent at any time.
7.7 Exercising Your Rights
To exercise any of these rights, please contact us at support@proven-saas.com. We will respond to your request within 30 days. We may require verification of your identity before processing your request.
8. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
When we transfer your information internationally, we implement appropriate safeguards to protect your information, including:
Standard contractual clauses approved by relevant authorities
Ensuring recipients are certified under applicable data protection frameworks
Implementing additional security measures as necessary
By using our service, you consent to the transfer of your information to the United States and other countries where we operate.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
10.1 Right to Know You have the right to request information about the categories and specific pieces of personal information we have collected, the sources of that information, the purposes for collection, and the categories of third parties with whom we share information.
10.2 Right to Delete You have the right to request deletion of your personal information, subject to certain exceptions.
10.3 Right to Opt-Out You have the right to opt out of the sale of your personal information. We do not sell personal information.
10.4 Right to Non-Discrimination You have the right not to receive discriminatory treatment for exercising your CCPA rights.
10.5 Authorized Agents You may designate an authorized agent to make requests on your behalf. We may require verification of the agent's authority.
To exercise your California privacy rights, contact us at support@proven-saas.com.
11. European Economic Area (EEA) Rights
If you are located in the EEA, you have rights under the General Data Protection Regulation (GDPR):
11.1 Legal Basis for Processing
We process your personal information based on:
Contractual Necessity: To provide our service and fulfill our contract with you
Legitimate Interests: To improve our service, prevent fraud, and ensure security
Legal Obligations: To comply with applicable laws and regulations
Consent: Where you have provided explicit consent for specific processing activities
11.2 Data Protection Officer
For questions about our data practices or to exercise your rights, contact us at support@proven-saas.com.
11.3 Right to Lodge a Complaint
You have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal information violates applicable law.
12. Third-Party Services and Links
Our service may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access.
Third-Party Services We Use:
Payment processors for subscription billing
Analytics providers for usage tracking
Cloud hosting providers for data storage
Email service providers for communications
Each of these services has its own privacy policy governing how they handle your information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Update the "Last Updated" date at the top of this policy
Notify you of material changes via email or prominent notice on our service
Obtain your consent where required by applicable law
Your continued use of our service after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@proven-saas.com
We will respond to your inquiry within 30 days.
By using our service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms